Copilot can now create case summaries in the "ask a matter" aspect pane. Buyer service representatives (service Reps or representatives) can look at case summaries without the need of dropping context of the things they're focusing on, and accelerate case ramp-ups, transfers, and wrap-ups. Reps can also use Copilot to https://waylonesbrv.wizzardsblog.com/35815060/pay-someome-to-take-case-study-no-further-a-mystery